Frequently Asked Questions
How do I clean and care for my PAWSOME plush backpack?
We recommend gentle spot cleaning with a damp microfiber cloth and mild soap. For a deeper refresh, hand wash gently in cold water and air dry. Blow-dry on cool while brushing gently to restore cloud-like softness!
What fits inside the hidden zipper compartment?
The concealed anti-theft back pocket securely fits all modern smartphones (including iPhone 16 Pro Max and Samsung Galaxy Ultra), cardholder/wallet, keys, makeup compact, lip balm, and AirPods.
Are the straps adjustable for teens and adults?
Yes! All our plush backpacks feature reinforced dual webbing straps with quick-slide buckle adjusters (18"–36") designed to comfortably fit children, teens, and adults of all heights.
What is your 30-Day Happiness Guarantee?
Every PAWSOME companion comes with our risk-free 30-Day Happiness Guarantee. If your plush backpack doesn't bring immediate warmth, smiles, and joy, simply contact us for a 100% hassle-free refund!
How long does shipping take?
Orders are dispatched within 24–48 hours. Standard tracked delivery takes 5–8 business days within the USA. You will receive an instant tracking link via email once your order ships.