Shipping & Returns
Shipping, Returns & Warranty
Everything you need to know about our fast shipping options, 30-day happiness guarantee, and 1-year product warranty.
📦 Shipping Options & Delivery Speeds
Free Shipping
$0.00 (Always Free)
Estimated Delivery: 7 to 9 business days
• Available on all orders with zero minimum purchase required.
• Full end-to-end tracking provided via email.
Standard Shipping
$4.00 flat fee
Estimated Delivery: 3 to 6 business days
• Priority fulfillment queue and expedited transit.
• Shipped via USPS Priority / DHL Express with live tracking.
⏱️ Order Processing & Live Tracking
• Handling Time: All orders are carefully quality-checked and dispatched within 1 to 2 business days (Monday through Friday).
• Tracking Confirmation: As soon as your package is dispatched, you will receive an automatic confirmation email with your direct tracking number so you can follow your companion's journey to your door.
🛡️ 30-Day Money-Back & Satisfaction Guarantee
Zero Risk, 100% Happiness
We want you to be completely in love with your new plush companion. Try your backpack at home for 30 days from the date of delivery. If you or your loved ones are not 100% delighted, we will gladly arrange a hassle-free return and provide a full refund.
How Our 3-Step Return Process Works:
Email support@pawsome.com with your order number and request a return or exchange within 30 days of delivery.
Our customer support team will send you simple return instructions and a prepaid shipping label within 24 hours.
Once your return package arrives at our warehouse, your 100% full refund is issued back to your original payment method in 3 to 5 business days.
⭐ 1-Year Comprehensive Warranty
Every PAWSOME plush companion is built with master craftsmanship, double lock-stitched seams, and heavy-duty hardware. We proudly stand behind our quality with a Full 1-Year Warranty covering:
- Manufacturing or structural defects in craftsmanship.
- Zipper mechanisms, pulls, and slider failures.
- Shoulder strap anchor points, slide buckles, and stitching.
- Unraveling seams or plush hardware separation.
If you ever encounter an issue within your first year, simply email photos and your order number to support@pawsome.com and we will send a brand-new replacement immediately.